> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Prompt Snippets

Whatever mode you choose, you can strengthen your prompt further with Prompt Snippets. These are specialised instruction blocks you give to the LLM to handle particular scenarios, conditions, or unexpected moments during a call. The LLM automatically gives these snippets priority, so they are a reliable way to control tricky situations.

The platform provides 5 ready-made snippets:

* **Model Response Snippet.** Defines how the model should generate its responses during the conversation.
* **Security Guardrails Snippet.** Defines what the bot is allowed to handle, what it must refuse, and the exact behaviour it must follow to stay safe and within scope.
* **Function Calling Snippet.** Defines the do's and don'ts when the bot uses functions, so actions and results are explained in simple, natural language — without showing technical details or raw data.
* **Language Switching Snippet.** Defines when and how the bot should change languages, so it switches smoothly based on the user's preference while keeping the conversation natural.
* **Hold Call Snippet.** Defines how the bot handles hold requests — it puts the call on hold automatically and stays silent until the user returns.