> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Recordings

> View and filter all call recordings from a batch

## What is the Recordings Page?

The Recordings page displays all call recordings from a batch call campaign. You can filter, search, and export call data with detailed information about each call.

## Accessing Recordings

Navigate to the batch call recordings page:

**Dashboard → Batch Calls → \[Select Batch] → View (Recordings Column)**

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/batch-call/recording-tab.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=c9eb680b260598d2c259b3d4dcab5508" alt="Batch Call Recordings" width="2880" height="1622" data-path="images/batch-call/recording-tab.png" />

## Filters

### Version Filter

Select specific agent versions to view only calls made with those versions.

### Duration Filter

Filter calls by duration:

* **Not Connected** - 0 seconds
* **1-10s** - Very short calls
* **11-30s** - Short calls
* **31-60s** - Medium calls
* **>60s** - Long calls

### Trial Filter

Filter by trial number (Trial 1, Trial 2, Trial 3, etc.) or Inbound calls.

### Hangup Reason Filter

Filter by disconnect reason (`USER_UNAVAILABLE`, `CLIENT_INITIATED`, `VOICEMAIL_DETECTED`, etc.).

### Phone Number Search

Enter a phone number to find specific calls.

### Funnel Metrics Filter

Toggle funnel metrics to filter calls:

* Click metric name to enable/disable filter
* Use switch to filter by `true` or `false` value
* Multiple metrics can be active

## Table Columns

| Column            | Description                                                                                   |
| ----------------- | --------------------------------------------------------------------------------------------- |
| **Trial Number**  | Which retry attempt (Trial 1, Trial 2, etc.)                                                  |
| **From**          | Caller phone number                                                                           |
| **To**            | Recipient phone number                                                                        |
| **Agent**         | AI agent name                                                                                 |
| **Version**       | Agent version used                                                                            |
| **Time**          | Call timestamp                                                                                |
| **Last Stage**    | Final stage reached (Converted, Connected, Not Connected, Voicemail, or custom funnel metric) |
| **Disposition**   | Reason provided by agent (hover to see full text)                                             |
| **Duration**      | Call length in hours, minutes, seconds                                                        |
| **Model**         | LLM model and temperature (hover for details)                                                 |
| **Voice**         | Voice provider and name (hover for details)                                                   |
| **Transcriber**   | Transcription provider and language                                                           |
| **Latency**       | Average total latency - hover for breakdown                                                   |
| **Cost**          | Total cost in credits (hover for breakdown by service)                                        |
| **Hangup Reason** | Why call ended                                                                                |

## Actions

### Search

Click **Search** to apply all selected filters and reload the table.

### Dashboard

Navigate to the batch call dashboard with analytics and charts.

### Export as Excel

Download all filtered recordings as an Excel file with:

* All call details
* Metadata fields
* Post-call variables
* Function calls (if any)

## How to Use

1. **Select Filters** - Choose versions, durations, trials, hangup reasons, phone number
2. **Toggle Funnel Metrics** - Click metric names and set true/false filters
3. **Click Search** - Apply filters to table
4. **Click Row** - Open call details sidebar
5. **Export** - Download filtered results

<Tip>
  Use the **Last Stage** column to quickly identify where contacts dropped off in your funnel.
</Tip>