> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call History

> View and search all your call records

## What is Call History?

Call History displays all calls made through Callkaro with powerful filters, detailed call information, and export capabilities.

## Accessing Call History

[https://callkaro.ai/dashboard/call-history](https://callkaro.ai/dashboard/call-history)

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/calls/call-history.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=22773e7d02ce7bc628f245c8e0df40c6" alt="Call History Table" width="1920" height="1083" data-path="images/calls/call-history.png" />

## Filters

### Call Type

Filter by call source (multiple selection):

* **Inbound** - Calls received by agents
* **Outbound** - Regular outbound calls
* **Outbound API** - Calls via API
* **Outbound Scheduled** - Scheduled calls
* **Outbound Test Call** - Test calls
* **Agent Test** - Agent testing from UI

<Card title="Call Types" icon="phone" href="/calls/call-types">
  View more about Call Types
</Card>

### Include Batch

* **All** - Both batch and non-batch
* **Batch** - Only batch campaigns
* **Non-Batch** - Only individual calls

### Agent

Select one or more agents (multiple selection)

### Disconnect Reason

Filter by hangup reason (multiple selection):

* CLIENT\_INITIATED
* PARTICIPANT\_REMOVED
* SESSION\_TIMEOUT
* USER\_BUSY
* INVALID\_PHONE\_NUMBER
* VOICEMAIL\_DETECTED
* And more...

<Card title="Hangup Reasons" icon="phone-hangup" href="/calls/hangup-reasons">
  View more about Hangup Reasons
</Card>

### Duration

Filter by call length (multiple selection):

* **Not Connected** - 0 seconds
* **1-10s** - Very short
* **11-30s** - Short
* **31-60s** - Medium
* **>60s** - Long

### Date Range

* **Start Date** - Beginning of date range
* **End Date** - End of date range

### Phone Number

Search by specific phone number

## Table Columns

| Column            | Description                                                     |
| ----------------- | --------------------------------------------------------------- |
| **Type**          | Call type (inbound/outbound/etc.)                               |
| **From**          | Caller's phone number                                           |
| **To**            | Recipient's phone number                                        |
| **Agent**         | AI agent that handled the call                                  |
| **Version**       | Agent version used                                              |
| **Time**          | When call occurred                                              |
| **Disposition**   | Call outcome (hover for full text)                              |
| **Last Stage**    | Final call status (Converted/Connected/Not Connected/Voicemail) |
| **Duration**      | Call length (formatted)                                         |
| **Model**         | LLM model used (hover for details)                              |
| **Voice**         | Voice provider/name (hover for details)                         |
| **Transcriber**   | STT provider (hover for details)                                |
| **Latency**       | Average total latency (hover for breakdown)                     |
| **Cost**          | Total cost (hover for breakdown)                                |
| **Hangup Reason** | Why call ended                                                  |

## Last Stage Status

Calls categorized into 4 stages:

* **Converted** (Green) - Call connected and conversion status = true
* **Connected** (Yellow) - Call connected but didn't convert
* **Not Connected** (Red) - Call didn't answer
* **Voicemail** - Reached voicemail

## Call Details Sidebar

Click any row to open detailed sidebar showing:

### Recording

* Audio player for call recording
* Download recording button
* Copy recording URL

### Transcription

Full call conversation transcript

### Post Call Data

All post-call variables and values

### Call Metadata

Additional call information

### Functions Called

Details of functions executed during call

## Export to Excel

Click **Export as Excel** to download all filtered calls with:

* Standard columns (Type, Phone, Agent, Version, Date, Time, Duration, etc.)
* All post-call variables
* All call metadata
* All function calls

**For large datasets:**

* Email modal appears
* Enter email address
* Excel file sent to email

## Actions

### Search

Click **Search** to apply selected filters

### Reset Filters

Clear all filters and return to unfiltered view

<Tip>
  Use date ranges for faster results. Narrow time period = faster loading.
</Tip>