> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Window

> Set time windows when calls can be triggered

## What is Call Window?

Call Window allows you to restrict when calls can be triggered by setting a start time and end time. This ensures calls are only made during specific hours, respecting customer time zones and business hours.

## How It Works

When you set a call window:

* Calls will **only trigger** within the specified time range
* Calls attempted **outside the window** remain queued
* Queued calls automatically resume when the window opens

## Setting Call Window

1. Navigate to **Ongoing Calls** page
2. Click the **Call Window** button
3. Set **Start Time** (e.g., 09:00 AM)
4. Set **End Time** (e.g., 06:00 PM)
5. Save your settings

## Example

```
Call Window: 09:00 AM - 06:00 PM

08:30 AM → Calls queued, not triggered
09:00 AM → Calls start triggering
06:00 PM → Calls stop triggering
06:01 PM → New calls queued for next day
```

<Tip>
  Set Call Window to match your target audience's business hours to improve answer rates and customer experience.
</Tip>