> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Pause Agent

> Pause or resume specific agents

## What is Pause Agent?

Pause Agent allows you to pause or resume call processing for **individual agents**. This is useful when you need to stop a specific agent while keeping others active.

## How It Works

### Pausing an Agent

When you pause an agent:

* That agent stops processing queued calls
* Queued calls remain in the queue for that agent
* **Test calls still work** for that agent
* Other agents continue processing normally

### Resuming an Agent

When you resume an agent:

* That agent restarts processing queued calls
* Calls resume from where they left off

## Using Pause/Resume Agent

1. Navigate to **Ongoing Calls** page
2. Find the agent in the table
3. Click **Pause** button (when active)
   * Or click **Resume** button (when paused)
4. Confirm the action in the modal
5. The agent will pause/resume immediately

## Agent Status

Each agent's status is displayed in the table:

| Status             | Description                           |
| ------------------ | ------------------------------------- |
| **Active** (Green) | Agent is processing calls normally    |
| **Paused** (Red)   | Agent is paused, not processing calls |

<Note>
  Test calls triggered from the agent dashboard will still work even when the agent is paused.
</Note>