> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Pause User

> Pause or resume all agents at once

## What is Pause User?

Pause User allows you to pause or resume call processing across **all agents** at once. This is useful for emergency stops, system maintenance, or when you need to halt all automated calling immediately.

## How It Works

### Pausing User

When you pause the user:

* All agents stop processing queued calls
* Queued calls remain in the queue
* **Test calls still work** (agent testing is not affected)

### Resuming User

When you resume the user:

* All agents restart processing queued calls
* Calls resume from where they left off

## Using Pause/Resume User

1. Navigate to **Ongoing Calls** page
2. Click **Pause User** button (when active)
   * Or click **Resume User** button (when paused)
3. Confirm the action in the modal
4. All agents will pause/resume immediately

## User Status

The user status is displayed at the top of the Ongoing Calls page:

| Status                  | Description                                     |
| ----------------------- | ----------------------------------------------- |
| **User Active** (Green) | All agents can process calls normally           |
| **User Paused** (Red)   | All agents are paused, no calls being processed |

<Note>
  Test calls triggered from the agent dashboard will still work even when the user is paused.
</Note>