> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# AI Sensy Integration

> Send WhatsApp messages during and after AI calls

## Overview

Connect AI Sensy to automatically send WhatsApp messages during live AI calls (in-call) or after calls end (post-call) using approved WhatsApp templates.

**Benefits:**

* Send follow-up messages instantly after calls
* Share links, confirmations, or summaries on WhatsApp
* Maintain WhatsApp compliance using approved templates
* Automate WhatsApp outreach without manual effort

## Use Cases

Trigger WhatsApp campaigns for:

* Call follow-ups after AI calls
* Sending payment or booking links
* Call summaries or next steps
* Reminder messages
* Lead confirmation messages

## Requirements

* Active CallKaro AI account
* Active AI Sensy account (Basic or Pro plan)

## Integration Steps

### Step 1: Get API Credentials from AI Sensy

1. Log in to [AI Sensy Dashboard](https://app.aisensy.com)
2. Navigate to **Manage → API Keys**
3. Copy required credentials based on your plan:

**Basic Plan:**

* API Key only

**Pro Plan:**

* API Key
* Project ID (from dashboard URL)
* App Password (request from [prime.care@aisensy.com](mailto:prime.care@aisensy.com))

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/integrations/aisensy/get_api_key.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=8b9bccb1fe98da38881296212cd57fc9" alt="Get API Key" width="2880" height="1630" data-path="images/integrations/aisensy/get_api_key.png" />

### Step 2: Create WhatsApp Template in AI Sensy

1. Go to **Templates** section
2. Click **+ New Template**
3. Fill in template details:
   * Template Name
   * Category (Marketing/Utility/Authentication)
   * Language
   * Message Content
4. Add variables using `{{1}}`, `{{2}}`, `{{3}}`, etc.
5. Submit for approval

**Example Template:**

```
Hi {{1}},
Thank you for speaking with us.
Here is your next step: {{2}}
```

<Note>
  Templates require WhatsApp approval (typically 24-48 hours).
</Note>

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/integrations/aisensy/create_template.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=0e90773b2424a62d0a77b3a853fffbbe" alt="Create Template" width="2880" height="1630" data-path="images/integrations/aisensy/create_template.png" />

### Step 3: Create API Campaign in AI Sensy

1. Go to **Campaigns**
2. Click **Launch**
3. Select **API Campaign**
4. Enter:
   * Campaign Name (must match exactly in CallKaro)
   * Select approved template
5. Save and activate

<Warning>
  The Campaign Name must EXACTLY match what you configure in CallKaro AI.
</Warning>

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/integrations/aisensy/create_campaign.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=dc46cea7361ed18a289c8b15ad7d680b" alt="Create Campaign" width="2880" height="1622" data-path="images/integrations/aisensy/create_campaign.png" />

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/integrations/aisensy/select_api_camp.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=fe99bf29947b766200d218544203df4b" alt="Select API Campaign" width="2880" height="1622" data-path="images/integrations/aisensy/select_api_camp.png" />

### Step 4: Connect AI Sensy in CallKaro

1. Navigate to **Dashboard → Integrations**
2. Find **AI Sensy**
3. Click **Connect**
4. Select your plan (Basic or Pro)
5. Enter credentials:
   * **Basic:** API Key
   * **Pro:** API Key + Project ID + App Password
6. Click **Save**

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/integrations/aisensy/basic_plan_aisensy.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=04397f785f0d66e21458b67ee8e50d79" alt="Connect AI Sensy - Basic Plan" width="2880" height="1620" data-path="images/integrations/aisensy/basic_plan_aisensy.png" />

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/integrations/aisensy/pro_plan_aisensy.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=973f241ded5a21a0b28081d8f2f113f7" alt="Connect AI Sensy - Pro Plan" width="2880" height="1626" data-path="images/integrations/aisensy/pro_plan_aisensy.png" />

### Step 5: Configure WhatsApp Action on Agent

1. Go to **Agents** → Select your agent
2. Navigate to **WhatsApp Configuration** tab

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/integrations/aisensy/agent_whatsapp_conf.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=918dccb438dcd2724138de9ceff2846e" alt="Agent WhatsApp Configuration" width="2880" height="1622" data-path="images/integrations/aisensy/agent_whatsapp_conf.png" />

3. Click **Add** to create new WhatsApp action
4. Select function type:
   * **In-call** - Message sent DURING the call
   * **Post-call** - Message sent AFTER call ends
5. Enter Campaign Name (must match AI Sensy exactly)
6. Map variables to call data:
   * `{{1}}` → Customer Name
   * `{{2}}` → Link/Summary
   * `{{3}}` → Additional data

<img src="https://mintcdn.com/callkaroai/_yHIwUXcSxcKfjME/images/integrations/aisensy/add_whatsapp_fn.png?fit=max&auto=format&n=_yHIwUXcSxcKfjME&q=85&s=b6aecef76041b552a97d54217fe0165a" alt="Add WhatsApp Function" width="2880" height="1622" data-path="images/integrations/aisensy/add_whatsapp_fn.png" />

7. Click **Save**

## In-call vs Post-call

### In-call Messages

**When:** Sent DURING the active call

**Use Cases:**

* Booking confirmation link while on call
* Payment link during conversation
* Immediate reference number

### Post-call Messages

**When:** Sent AFTER call ends

**Use Cases:**

* Call summary or transcript
* Follow-up reminders
* Next steps or action items
* Feedback requests

## Best Practices

* **Match Campaign Names Exactly** - Case-sensitive matching required
* **Use Approved Templates Only** - Wait for approval before going live
  -**Clear Variable Mapping** - Map variables to existing call metadata
* **Test Before Live** - Make sample calls to verify configuration

<Tip>
  Test with sample calls before production to catch configuration errors early.
</Tip>