> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Business Verification

> Get verified to unlock full platform access

## Overview

Business verification is required to access all features of platform. The verification process ensures compliance with telecom regulations and prevents spam.

**Access:** `https://callkaro.ai/dashboard/settings?tab=compliances`

***

## Why Verification is Required

<AccordionGroup>
  <Accordion title="Regulatory Compliance" icon="scale-balanced">
    Indian telecom regulations require business verification for outbound calling to prevent spam and fraud.
  </Accordion>

  <Accordion title="Quality Assurance" icon="badge-check">
    Verified businesses maintain platform quality and user trust.
  </Accordion>

  <Accordion title="Spam Prevention" icon="shield">
    Verification helps protect customers from unwanted calls.
  </Accordion>
</AccordionGroup>

***

## Before Verification

### What You CAN Do

✅ **Create Agents**

* Build and configure AI agents
* Test agent prompts and functions
* Access all agent features

✅ **Test on Verified Numbers**

* Add verified phone numbers
* Make test calls to verified numbers only
* Perfect for development and testing

✅ **Access Dashboard**

* View all platform features
* Configure integrations
* Set up webhooks

***

## Verification Process

<Steps>
  <Step title="Navigate to Compliances">
    Go to: `https://callkaro.ai/dashboard/settings?tab=compliances`
  </Step>

  <Step title="Enter Business Details">
    **Required Information:**

    * **Business Name**
    * **GST Number** (15 characters)
    * **GST Certificate** (PDF upload)
    * **CIN Certificate** (PDF upload)
  </Step>

  <Step title="Submit for Verification">
    Click **"Submit for Verification"**

    Your details will be reviewed by our team
  </Step>

  <Step title="Await Approval">
    **Timeline:** Usually 24-48 hours

    You'll receive email notification upon approval
  </Step>

  <Step title="Verification Complete">
    Once approved, you can:

    * Make outbound calls to any number
    * Create batch campaigns
    * Use API for calling
    * Schedule calls
  </Step>
</Steps>

***

## Required Documents

### Business Name

Your registered company or business name

### GST Number (GSTIN)

**Format:** 15 characters\
**Example:** `27AABCU9603R1ZM`

<Info>
  Your GST number proves your business is registered with the Indian government.
</Info>

### GST Certificate (PDF)

**Required:** PDF document of your GST certificate

Upload your official GST registration certificate issued by the tax department.

### CIN Certificate (PDF)

**Required:** PDF document of your CIN certificate

<Note>
  CIN (Corporate Identification Number) is issued by the Ministry of Corporate Affairs (MCA) when you register your company. Format: 21 characters (e.g., `U12345KA2020PTC123456`).
</Note>

***

## Verified Phone Numbers (Testing)

Before business verification completes, you can test calls on verified phone numbers.

<Card title="Add Verified Phone Numbers" icon="shield-check" href="/phone-numbers/verify-phone-number">
  Learn how to verify phone numbers for testing
</Card>

<Tip>
  Add your personal number and team members' numbers for testing during development.
</Tip>

***

## Verification Status

### Check Status

1. Go to: `https://callkaro.ai/dashboard/settings?tab=compliances`
2. View current status:
   * **Pending:** Under review
   * **Approved:** Verified ✅
   * **Rejected:** Resubmit with corrections

### If Rejected

* Review rejection reason
* Correct the information
* Resubmit for verification

***

## After Verification

Once your business is verified, you unlock:

<CardGroup cols={2}>
  <Card title="Outbound Calls" icon="phone-outgoing" href="/api-reference/outbound-call">
    Call any number via UI or API
  </Card>

  <Card title="Batch Campaigns" icon="layer-group" href="/calls/batch-calls">
    Create bulk call campaigns
  </Card>

  <Card title="Scheduled Calls" icon="calendar-clock" href="/calls/scheduled-calls">
    Schedule calls for later
  </Card>

  <Card title="API Access" icon="code" href="/api-reference/introduction">
    Full API access for automation
  </Card>
</CardGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Invalid GST Number" icon="xmark">
    **Issue:** GST not accepted

    **Solutions:**

    * Verify 15-character format
    * Check for typos
    * Ensure number is active
    * Contact support with GST certificate
  </Accordion>

  <Accordion title="Invalid CIN Number" icon="xmark">
    **Issue:** CIN not accepted

    **Solutions:**

    * Verify 21-character format
    * Ensure company is registered
    * Check MCA records
    * Provide certificate of incorporation
  </Accordion>

  <Accordion title="Verification Taking Too Long" icon="clock">
    **Issue:** No response after 48 hours

    **Solutions:**

    * Check spam folder for emails
    * Contact support
    * Verify submitted information is correct
  </Accordion>

  <Accordion title="Can't Make Calls" icon="phone-slash">
    **Issue:** Still can't call after verification

    **Solutions:**

    * Refresh dashboard
    * Check verification status
    * Ensure sufficient credits
    * Verify phone number is configured
  </Accordion>
</AccordionGroup>

***

## Best Practices

* **Submit Accurate Information:** Incorrect details delay verification
* **Keep Documents Ready:** Have GST and CIN certificates handy
* **Test First:** Use verified numbers to test agents before verification
* **Plan Ahead:** Submit verification before launching campaigns
* **Update Details:** Inform us if business details change

***

## For Testing (Pre-Verification)

You can still test the platform before verification:

1. **Create Test Agents**
   * Build full agent configurations
   * Test prompts and functions

2. **Verify Personal Numbers**
   * Add your phone number
   * Add team members' numbers

3. **Make Test Calls**
   * Call verified numbers only
   * Validate agent behavior

4. **Prepare for Launch**
   * Fine-tune agents
   * Set up integrations
   * Ready to go once verified

***

## Need Help?

* **Support Email:** [support@callkaro.ai](mailto:support@callkaro.ai)
* **Dashboard:** Check verification status anytime
* **Documentation:** Review related guides

***

## Related Documentation

<CardGroup cols={2}>
  <Card title="Verified Phone Numbers" icon="shield-check" href="/phone-numbers/verify-phone-number">
    Add numbers for testing
  </Card>

  <Card title="Creating Agents" icon="robot" href="/agents/agent-modes">
    Build AI calling agents
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    API documentation
  </Card>

  <Card title="Batch Calls" icon="layer-group" href="/calls/batch-calls">
    Campaign creation guide
  </Card>
</CardGroup>