> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callkaro.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Buying Phone Numbers

> Purchase phone numbers for your AI calling campaigns

## Overview

Purchase phone numbers to enable inbound and outbound AI calling. Phone numbers are billed monthly and require business verification before purchase.

<Note>
  Phone numbers are billed monthly on a recurring basis from the date of purchase.
</Note>

***

## Prerequisites

### Business Verification

**Required Before Purchase:**

Before you can buy phone numbers, you must complete business verification by submitting:

1. **GST Certificate** - Goods and Services Tax registration
2. **CIN Certificate** - Corporate Identification Number

<Steps>
  <Step title="Navigate to Compliances">
    Go to **Dashboard → Settings → Compliances**
  </Step>

  <Step title="Upload GST Certificate">
    Upload your company's GST certificate

    **Requirements:**

    * Valid GST registration
    * Clear, readable document
    * PDF or image format
  </Step>

  <Step title="Upload CIN Certificate">
    Upload your company's CIN certificate

    **Requirements:**

    * Valid corporate identification
    * Official government document
    * PDF or image format
  </Step>

  <Step title="Wait for Verification">
    Our team will verify your documents within 24-48 hours

    **What We Check:**

    * Document authenticity
    * Company details match your account
    * Valid registration numbers
  </Step>

  <Step title="Get Approved">
    Once verified, you can purchase phone numbers

    You'll receive notification when verification is complete
  </Step>
</Steps>

<Warning>
  Attempting to purchase without verification will redirect you to the compliances page.
</Warning>

***

### Sufficient Credits

Ensure you have enough credits in your account:

**Important:**

* Credits are deducted immediately upon purchase
* Phone numbers are billed monthly on a recurring basis
* Billing continues monthly on the same date

<Tip>
  Check your credit balance and recharge before purchasing if needed.
</Tip>

***

## Purchase Process

<Steps>
  <Step title="Navigate to Purchase Page">
    From **Phone Numbers** dashboard, click **"Buy Phone Numbers"** button

    <Note>
      If not verified, you'll be prompted to complete compliance first.
    </Note>
  </Step>

  <Step title="Browse Available Numbers">
    View table of available phone numbers with:

    **Columns:**

    * **Phone Number** - Full number with country code
    * **Country Code** - Country prefix (+91 for India)
    * **Price** - Monthly cost
    * **Purchase** - Buy button

    **Features:**

    * Search by phone number
    * Filter by country code
    * Sort by number or country
  </Step>

  <Step title="Select a Number">
    Click **"Purchase"** button on your desired number

    A confirmation modal will show:

    * Complete phone number
    * Country code
    * Monthly price
    * Credit deduction warning
  </Step>

  <Step title="Confirm Purchase">
    Review details and click **"Buy Now"**

    <Warning>
      Credits will be deducted immediately from your account
    </Warning>

    **What Happens:**

    * Credits deducted instantly
    * Number added to your account
    * Billing starts today
    * Number becomes active immediately
  </Step>

  <Step title="Configure Agents (Optional)">
    After purchase, you can immediately configure:

    **Outbound Agent:**

    * Select one agent for outbound calls
    * Agent must not have an outbound number assigned
    * This number will be used for all outbound calls from this agent

    **Inbound Agent:**

    * Select one agent to handle incoming calls
    * Any agent can be assigned
    * All calls to this number will be handled by this agent

    <Tip>
      You can skip this step and configure agents later from the Phone Numbers page.
    </Tip>
  </Step>

  <Step title="Save Configuration">
    Click **"Save"** to assign agents to the number

    Or skip to configure later
  </Step>
</Steps>

***

## After Purchase

### Immediate Changes

Once you purchase a number:

✅ **Number is Active** - Ready for calls immediately\
✅ **Credits Deducted** - Monthly cost removed from balance\
✅ **Billing Started** - First cycle complete, next billing in 30 days\
✅ **Available in Dashboard** - Appears in your Phone Numbers list

***

### Configure Agents

You can assign agents to your number anytime:

**From Phone Numbers Dashboard:**

1. Find your purchased number
2. View Outbound Agents and Inbound Agent columns
3. Configure from agent settings

**Agent Assignment Rules:**

* **Outbound:** One agent per number (agent can't have multiple outbound numbers)
* **Inbound:** One agent per number (but agent can handle multiple inbound numbers)

***

### Next Billing Date

Your billing cycle starts immediately:

**Example:**

```
Purchase Date: January 15, 2024
First Payment: January 15, 2024 (credits deducted immediately)
Next Billing: February 15, 2024
Following Billing: March 15, 2024
...and so on
```

<Info>
  See the [Phone Numbers Overview](/phone-numbers/introduction#billing-policy) for detailed billing policy.
</Info>

***

***

## Compliance Requirements

### Why Verification is Required

Phone number registration in India requires business credentials:

**Legal Requirements:**

* TRAI (Telecom Regulatory Authority of India) regulations
* DLT (Distributed Ledger Technology) compliance
* Anti-spam measures

**Our Verification:**

* Ensures legitimate business use
* Prevents spam and fraud
* Maintains platform integrity

***

### Documents Needed

<Tabs>
  <Tab title="GST Certificate">
    **Goods and Services Tax Registration**

    **What It Proves:**

    * Registered business in India
    * Valid tax compliance
    * Legitimate commercial entity

    **How to Get:**

    * Register on GST portal
    * Complete business registration
    * Receive GST certificate

    **What We Need:**

    * Clear copy of certificate
    * Valid GST number
    * Company name matching your account
  </Tab>

  <Tab title="CIN Certificate">
    **Corporate Identification Number**

    **What It Proves:**

    * Incorporated company
    * Registered with MCA (Ministry of Corporate Affairs)
    * Legal business entity

    **Who Needs This:**

    * Private Limited Companies
    * Public Limited Companies
    * One Person Companies (OPC)

    **What We Need:**

    * Official CIN certificate
    * Matching company details
    * Valid registration number
  </Tab>
</Tabs>

<Warning>
  Both documents are mandatory. Partnership firms and sole proprietors may have different requirements - contact support for guidance.
</Warning>

***

### Verification Timeline

**Typical Process:**

1. **Submit Documents** - Upload GST and CIN certificates
2. **Under Review** - Our team verifies (24-48 hours)
3. **Approved** - You can purchase numbers
4. **Rejected** - Resubmit with corrections

**Common Rejection Reasons:**

* Blurry or unreadable documents
* Company name mismatch
* Expired certificates
* Invalid registration numbers
* Pending government verification

***

## Best Practices

<AccordionGroup>
  <Accordion title="Get Verified Early" icon="clock">
    Complete business verification before you need numbers

    **Why:**

    * Verification takes 24-48 hours
    * Can't purchase until approved
    * Avoid campaign delays

    **Recommendation:**
    Submit documents as soon as you create your account
  </Accordion>

  <Accordion title="Maintain Sufficient Credits" icon="wallet">
    Keep enough credits for monthly renewals

    **Best Practice:**

    * Keep enough credits for monthly renewals
    * Recommended: At least 3-6 months worth of phone number costs
    * This prevents service disruption from insufficient credits
  </Accordion>

  <Accordion title="Choose Numbers Wisely" icon="list-check">
    Select numbers that match your use case

    **Considerations:**

    * **Country Code:** Match your target audience
    * **Number Pattern:** Easy to remember (if customer-facing)
    * **Local Prefix:** Local numbers get better pickup rates
  </Accordion>

  <Accordion title="Configure Agents Immediately" icon="user-check">
    Set up agents right after purchase

    **Why:**

    * Number is ready to use instantly
    * Avoid confusion later
    * Test immediately

    **During Purchase:**
    Use the post-purchase agent configuration modal

    **Or Later:**
    Configure from Phone Numbers dashboard
  </Accordion>
</AccordionGroup>

***

## Troubleshooting

<AccordionGroup>
  <Accordion title="Cannot access purchase page" icon="ban">
    **Issue:** Redirected when clicking "Buy Phone Numbers"

    **Cause:** Business verification not complete

    **Solution:**

    1. Check if you've submitted GST and CIN
    2. Go to Settings → Compliances
    3. Upload required documents
    4. Wait for verification (24-48 hours)
    5. Try again after approval
  </Accordion>

  <Accordion title="Insufficient credits error" icon="circle-exclamation">
    **Issue:** "Insufficient credits" when purchasing

    **Cause:** Account balance less than phone number cost

    **Solution:**

    1. Check current credits in dashboard
    2. Recharge account with sufficient amount
    3. Try purchasing again
  </Accordion>

  <Accordion title="Verification taking too long" icon="hourglass">
    **Issue:** Still pending after 48 hours

    **Possible Reasons:**

    * High verification queue
    * Document issues
    * Pending clarification

    **What to Do:**

    1. Check for email from support team
    2. Log into Settings → Compliances
    3. See if documents were rejected
    4. Contact support with your ticket number
  </Accordion>

  <Accordion title="Agent not available for outbound" icon="user-slash">
    **Issue:** Can't select agent for outbound configuration

    **Cause:** Agent already has an outbound number assigned

    **Solution:**

    1. Check agent's current configuration
    2. Remove number from existing agent
    3. Or create a new agent
    4. Assign new agent to the purchased number
  </Accordion>

  <Accordion title="Purchase successful but number not showing" icon="phone-slash">
    **Issue:** Purchased but not in Phone Numbers list

    **Solution:**

    1. Refresh the page
    2. Check if credits were deducted
    3. Verify purchase confirmation
    4. Contact support if still missing
  </Accordion>
</AccordionGroup>

***

## FAQs

<AccordionGroup>
  <Accordion title="Can I purchase numbers without business verification?" icon="building">
    No, business verification is mandatory for all phone number purchases. This is required by Indian telecom regulations.
  </Accordion>

  <Accordion title="How long does verification take?" icon="clock">
    Typically 24-48 hours after document submission. You'll receive email notification once approved.
  </Accordion>

  <Accordion title="What if I'm not a company?" icon="user">
    Partnerships and sole proprietors may have different requirements. Contact [support@callkaro.ai](mailto:support@callkaro.ai) for guidance on your specific business type.
  </Accordion>

  <Accordion title="Can I cancel within the first month?" icon="ban">
    No refunds are provided. You can unrent the number, but billing for the current cycle is complete and non-refundable.
  </Accordion>

  <Accordion title="How many numbers can I purchase?" icon="infinity">
    No limit. Purchase as many numbers as needed for your campaigns, subject to available credits.
  </Accordion>

  <Accordion title="Can I choose a specific number?" icon="hashtag">
    You can select from available numbers in our inventory. Custom vanity numbers may be available - contact sales.
  </Accordion>
</AccordionGroup>

***

## Getting Help

<CardGroup cols={2}>
  <Card title="View Your Numbers" icon="phone" href="/phone-numbers/introduction">
    Manage your purchased phone numbers and unrenting
  </Card>

  <Card title="Contact Support" icon="headset">
    Get help with verification, purchasing, or technical issues
  </Card>
</CardGroup>