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What are Webhooks?

Webhooks are automated HTTP POST requests sent to your server when specific events occur in CallKaro AI. They allow you to receive real-time data and integrate it with your CRM, databases, or other systems.

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Types of Webhooks

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User Level Webhook

Configuration: Dashboard → Webhook Scope: Receives events from ALL agents in your account Use Cases:
  • Centralized logging for all calls
  • Single integration endpoint
  • Account-wide analytics
  • Unified CRM updates

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Agent Level Webhook

Configuration: Individual agent’s configuration page Scope: Receives events from that specific agent only Use Cases:
  • Agent-specific integrations
  • Different endpoints per agent
  • Granular routing
  • Specialized workflows per agent
Both webhooks can be configured simultaneously. When both are set, the same event will be sent to both webhook URLs.

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Configuration Steps

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User Level Webhook

  1. Navigate to Dashboard → Webhook
  2. Enter your webhook URL
  3. Click Save
All agents in your account will now send events to this URL. User Level Webhook

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Agent Level Webhook

  1. Navigate to Agent Dashboard
  2. Select the specific agent
  3. Go to agent configuration/settings
  4. Enter webhook URL in the webhook field
  5. Save the agent configuration
Only that specific agent will send events to this URL. Add Agent Level Webhook

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Webhook Events

CallKaro AI currently supports the following webhook event:

Call Ended Event

Triggered when any call completes - view payload details

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Best Practices

  • Use HTTPS - Always use HTTPS endpoints for secure data transmission
  • Respond quickly - Ensure your endpoint responds with 2xx status within 5 seconds
  • Validate requests - Verify event types before processing
  • Log events - Keep logs for debugging and auditing
  • Handle duplicates - Implement idempotency for reliability