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Overview

Business verification is required to access all features of platform. The verification process ensures compliance with telecom regulations and prevents spam. Access: https://callkaro.ai/dashboard/settings?tab=compliances

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Why Verification is Required

Indian telecom regulations require business verification for outbound calling to prevent spam and fraud.
Verified businesses maintain platform quality and user trust.
Verification helps protect customers from unwanted calls.

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Before Verification

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What You CAN Do

✅ Create Agents
  • Build and configure AI agents
  • Test agent prompts and functions
  • Access all agent features
✅ Test on Verified Numbers
  • Add verified phone numbers
  • Make test calls to verified numbers only
  • Perfect for development and testing
✅ Access Dashboard
  • View all platform features
  • Configure integrations
  • Set up webhooks

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Verification Process

1

Navigate to Compliances

Go to: https://callkaro.ai/dashboard/settings?tab=compliances
2

Enter Business Details

Required Information:
  • Business Name
  • GST Number (15 characters)
  • GST Certificate (PDF upload)
  • CIN Certificate (PDF upload)
3

Submit for Verification

Click “Submit for Verification”Your details will be reviewed by our team
4

Await Approval

Timeline: Usually 24-48 hoursYou’ll receive email notification upon approval
5

Verification Complete

Once approved, you can:
  • Make outbound calls to any number
  • Create batch campaigns
  • Use API for calling
  • Schedule calls

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Required Documents

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Business Name

Your registered company or business name

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GST Number (GSTIN)

Format: 15 characters
Example: 27AABCU9603R1ZM
Your GST number proves your business is registered with the Indian government.

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GST Certificate (PDF)

Required: PDF document of your GST certificate Upload your official GST registration certificate issued by the tax department.

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CIN Certificate (PDF)

Required: PDF document of your CIN certificate
CIN (Corporate Identification Number) is issued by the Ministry of Corporate Affairs (MCA) when you register your company. Format: 21 characters (e.g., U12345KA2020PTC123456).

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Verified Phone Numbers (Testing)

Before business verification completes, you can test calls on verified phone numbers.

Add Verified Phone Numbers

Learn how to verify phone numbers for testing
Add your personal number and team members’ numbers for testing during development.

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Verification Status

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Check Status

  1. Go to: https://callkaro.ai/dashboard/settings?tab=compliances
  2. View current status:
    • Pending: Under review
    • Approved: Verified ✅
    • Rejected: Resubmit with corrections

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If Rejected

  • Review rejection reason
  • Correct the information
  • Resubmit for verification

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After Verification

Once your business is verified, you unlock:

Outbound Calls

Call any number via UI or API

Batch Campaigns

Create bulk call campaigns

Scheduled Calls

Schedule calls for later

API Access

Full API access for automation

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Troubleshooting

Issue: GST not acceptedSolutions:
  • Verify 15-character format
  • Check for typos
  • Ensure number is active
  • Contact support with GST certificate
Issue: CIN not acceptedSolutions:
  • Verify 21-character format
  • Ensure company is registered
  • Check MCA records
  • Provide certificate of incorporation
Issue: No response after 48 hoursSolutions:
  • Check spam folder for emails
  • Contact support
  • Verify submitted information is correct
Issue: Still can’t call after verificationSolutions:
  • Refresh dashboard
  • Check verification status
  • Ensure sufficient credits
  • Verify phone number is configured

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Best Practices

  • Submit Accurate Information: Incorrect details delay verification
  • Keep Documents Ready: Have GST and CIN certificates handy
  • Test First: Use verified numbers to test agents before verification
  • Plan Ahead: Submit verification before launching campaigns
  • Update Details: Inform us if business details change

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For Testing (Pre-Verification)

You can still test the platform before verification:
  1. Create Test Agents
    • Build full agent configurations
    • Test prompts and functions
  2. Verify Personal Numbers
    • Add your phone number
    • Add team members’ numbers
  3. Make Test Calls
    • Call verified numbers only
    • Validate agent behavior
  4. Prepare for Launch
    • Fine-tune agents
    • Set up integrations
    • Ready to go once verified

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Need Help?

  • Support Email: [email protected]
  • Dashboard: Check verification status anytime
  • Documentation: Review related guides

Verified Phone Numbers

Add numbers for testing

Creating Agents

Build AI calling agents

API Reference

API documentation

Batch Calls

Campaign creation guide