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What is Call History?

Call History displays all calls made through Callkaro with powerful filters, detailed call information, and export capabilities.

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Accessing Call History

https://callkaro.ai/dashboard/call-history Call History Table

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Filters

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Call Type

Filter by call source (multiple selection):
  • Inbound - Calls received by agents
  • Outbound - Regular outbound calls
  • Outbound API - Calls via API
  • Outbound Scheduled - Scheduled calls
  • Outbound Test Call - Test calls
  • Agent Test - Agent testing from UI

Call Types

View more about Call Types

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Include Batch

  • All - Both batch and non-batch
  • Batch - Only batch campaigns
  • Non-Batch - Only individual calls

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Agent

Select one or more agents (multiple selection)

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Disconnect Reason

Filter by hangup reason (multiple selection):
  • CLIENT_INITIATED
  • PARTICIPANT_REMOVED
  • SESSION_TIMEOUT
  • USER_BUSY
  • INVALID_PHONE_NUMBER
  • VOICEMAIL_DETECTED
  • And more…

Hangup Reasons

View more about Hangup Reasons

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Duration

Filter by call length (multiple selection):
  • Not Connected - 0 seconds
  • 1-10s - Very short
  • 11-30s - Short
  • 31-60s - Medium
  • >60s - Long

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Date Range

  • Start Date - Beginning of date range
  • End Date - End of date range

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Phone Number

Search by specific phone number

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Table Columns

ColumnDescription
TypeCall type (inbound/outbound/etc.)
FromCaller’s phone number
ToRecipient’s phone number
AgentAI agent that handled the call
VersionAgent version used
TimeWhen call occurred
DispositionCall outcome (hover for full text)
Last StageFinal call status (Converted/Connected/Not Connected/Voicemail)
DurationCall length (formatted)
ModelLLM model used (hover for details)
VoiceVoice provider/name (hover for details)
TranscriberSTT provider (hover for details)
LatencyAverage total latency (hover for breakdown)
CostTotal cost (hover for breakdown)
Hangup ReasonWhy call ended

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Last Stage Status

Calls categorized into 4 stages:
  • Converted (Green) - Call connected and conversion status = true
  • Connected (Yellow) - Call connected but didn’t convert
  • Not Connected (Red) - Call didn’t answer
  • Voicemail - Reached voicemail

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Call Details Sidebar

Click any row to open detailed sidebar showing:

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Recording

  • Audio player for call recording
  • Download recording button
  • Copy recording URL

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Transcription

Full call conversation transcript

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Post Call Data

All post-call variables and values

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Call Metadata

Additional call information

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Functions Called

Details of functions executed during call

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Export to Excel

Click Export as Excel to download all filtered calls with:
  • Standard columns (Type, Phone, Agent, Version, Date, Time, Duration, etc.)
  • All post-call variables
  • All call metadata
  • All function calls
For large datasets:
  • Email modal appears
  • Enter email address
  • Excel file sent to email

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Actions

Click Search to apply selected filters

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Reset Filters

Clear all filters and return to unfiltered view
Use date ranges for faster results. Narrow time period = faster loading.