Create Batch Call

How to Create a Batch Call

Navigate to the Batch Calls page and click Create Batch Call: https://callkaro.ai/dashboard/batch-calls

Send Now

Use this mode to trigger calls immediately to all contacts in your CSV file.

Required Fields

Field	Description
Name	Batch call campaign name (auto-generated with timestamp)
Choose Agent	Select which AI agent will make the calls. Can be overridden per-call using `x_agent_id` column in CSV
Choose Language	Select call language. Can be overridden per-call using `x_language` column in CSV
Funnel Metrics	Select post-call boolean variables to track in funnel chart. Selection order determines chart order
Upload CSV	Upload CSV file with contact data. First column must be phone numbers

CSV Format

Your CSV file must have:

First column: Phone numbers (required)
Additional columns: Custom metadata for each call

Optional CSV Columns

Column Name	Description
`x_agent_id`	Override agent for specific calls
`x_language`	Override language for specific calls
Any other column	Custom metadata accessible during the call

Example CSV:

phone_number,name,city,x_agent_id
919876543210,John,Mumbai,
918765432109,Sarah,Delhi,agent_id_123

Download Template

Click Download Template to get a sample CSV file with the correct format.

Schedule For Later

Use this mode to schedule calls for future execution with advanced retry logic and call windows. Toggle Schedule For Later to enable scheduling options.

Additional Fields

Field	Description
Schedule At	Date and time to start calling. Can be overridden per-call using `x_schedule_at` column in CSV (format: `YYYY-MM-DDTHH:MM:SS`)
Minimum Trigger Time	Earliest time of day calls can be triggered (HH:MM format)
Maximum Trigger Time	Latest time of day calls can be triggered (HH:MM format)
Number of Retries	How many times to retry failed/unanswered calls (0-N)
Gap Between Tries	Comma-separated minutes between retries (e.g., `5,10,15` for 5 min, then 10 min, then 15 min)
Carry Over	Toggle on to carry over remaining calls to next day if not completed
Priority	Call priority from -100 to 100. Higher priority calls are processed first

CSV Format for Scheduling

Same as Send Now, plus optional x_schedule_at column: Example CSV with individual scheduling:

phone_number,name,x_schedule_at
919876543210,John,2025-12-30T10:00:00
918765432109,Sarah,2025-12-30T14:30:00

How It Works

Fill in the required fields
Upload your CSV file
Preview your data in the table on the right
Click Send Now or Schedule For Later
Confirm the action
Calls are queued and will start processing

Use x_agent_id and x_language columns in your CSV to assign different agents or languages to different contacts in the same batch.

The Funnel Metrics selection determines which post-call variables appear in your analytics funnel chart. The order you select them matters.

Getting started

Pricing

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How to Create a Batch Call

Send Now

Required Fields

CSV Format

Optional CSV Columns

Download Template

Schedule For Later

Additional Fields

CSV Format for Scheduling

How It Works

​How to Create a Batch Call

​Send Now

​Required Fields

​CSV Format

​Optional CSV Columns

​Download Template

​Schedule For Later

​Additional Fields

​CSV Format for Scheduling

​How It Works

How to Create a Batch Call

Send Now

Required Fields

CSV Format

Optional CSV Columns

Download Template

Schedule For Later

Additional Fields

CSV Format for Scheduling

How It Works