Skip to main content

What is Add Feedback?

Add Feedback allows you to create feedback reports for specific calls, documenting issues or observations that need attention from your engineering team.

How to Add Feedback

Step 1: Access Call Details

Navigate to Call History and click on any call to open the call details sidebar. Add Feedback Button

Step 2: Click Add Feedback

Click the + Add Feedback button in the sidebar.

Step 3: Fill Feedback Form

Add Feedback Modal Complete the feedback form with the following fields:
FieldRequiredDescription
Feedback NameYesShort title for the feedback
Assign to EngineerNoSelect team member to assign (optional)
Call IssueYesDetailed description of the issue or observation

Step 4: Submit

Click Create Feedback to submit.

Form Fields

Feedback Name

Short, descriptive title for the feedback (e.g., “High latency issue”, “Wrong agent response”).

Assign to Engineer (Optional)

Optionally assign the feedback to a specific team member for review and resolution.

Call Issue

Detailed description of what went wrong or what needs attention in this call.

View Feedback