What is Unresolved Feedback?
Unresolved Feedback shows all feedback items that are currently being processed. Engineers work on these feedback items before submitting them for review.
Accessing Unresolved Feedback
https://callkaro.ai/dashboard/feedback/unresolved
Table Columns
| Column | Description |
|---|
| Feedback Name | Short title of the feedback |
| Engineer | Assigned team member |
| Agent | AI agent related to the issue |
| Call Issue | Description of the problem |
| Comments | Number of comments (click to view) |
| Created | When feedback was created |
| Go to Agent | Opens agent version in new tab |
| Go to Issued Call | Opens related call in call history |
| Submit for Review | Submit feedback for review |
| Comment | Add a comment to the feedback |
Actions
Submit for Review
Submit processed feedback for review by clicking the submit button. Requires:
- Solution details
- Fixed version URL
- Atleast 2 call URL with issue resolved
Add internal comments to document progress or notes.
Click the comments count badge to see all comments.
Click Row
Click any row to open the feedback drawer with full details.
Use comments to document your investigation process and communicate with team members.