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What is the Trial Table?

The Trial Table shows detailed statistics for each retry attempt in a batch call campaign. Each row represents a different trial number, tracking how many calls were triggered, connected, and converted for that specific attempt.

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Accessing the Trial Table

Navigate to a batch call dashboard to see the trial table: Dashboard → Batch Calls → [Select Batch] → Batch Call Dashboard Trial Table

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Table Columns

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Total Row

The bottom row shows cumulative statistics across all trials:
  • Receipts - Shows unique count from Trial 1 only (total contacts in batch)
  • Not Connected - Total unique not connected receipts
  • Connected - Total unique connected receipts across all trials

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How Trials Work

Trials represent retry attempts for batch calls:
  • Trial 1 - Initial call attempt to all contacts
  • Trial 2 - First retry to contacts who didn’t connect
  • Trial 3 - Second retry to contacts who didn’t connect
  • And so on…

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Understanding Conversion Rates

Connected to Conversion Rate = (Converted Calls / Connected Calls) × 100
  • Shows how effective your agent is at converting people who pick up
Receipt to Conversion Rate = (Converted Calls / Total Receipts) × 100
  • Shows overall campaign effectiveness including non-answers
Each trial only includes contacts who didn’t successfully connect in previous trials.
Use the Funnel View to see the visual funnel chart for each trial, helping you understand drop-off points in your conversion process.