What is the Trial Table?
The Trial Table shows detailed statistics for each retry attempt in a batch call campaign. Each row represents a different trial number, tracking how many calls were triggered, connected, and converted for that specific attempt.Accessing the Trial Table
Navigate to a batch call dashboard to see the trial table: Dashboard → Batch Calls → [Select Batch] → Batch Call Dashboard
Table Columns
| Column | Description |
|---|---|
| Trial No. | The retry attempt number (Trial 1 = first attempt, Trial 2 = first retry, Trial 3 = second retry, etc.) |
| Receipts | Total number of unique contacts for this trial |
| Triggered | Number of calls initiated in this trial |
| Not Connected | Number of calls where contact didn’t pick up (busy, no answer, rejected, etc.) |
| Voicemail | Number of calls that reached voicemail |
| Connected | Number of calls where the contact picked up |
| [Funnel Metrics] | Dynamic columns showing counts for each funnel metric selected during batch creation |
| Converted | Number of successful conversions in this trial |
| Connected to Conversion Rate | Percentage of connected calls that converted |
| Receipt to Conversion Rate | Percentage of total receipts that converted |
| Funnel View | Click View to see the funnel chart for this specific trial |
Total Row
The bottom row shows cumulative statistics across all trials:- Receipts - Shows unique count from Trial 1 only (total contacts in batch)
- Not Connected - Total unique not connected receipts
- Connected - Total unique connected receipts across all trials
How Trials Work
Trials represent retry attempts for batch calls:- Trial 1 - Initial call attempt to all contacts
- Trial 2 - First retry to contacts who didn’t connect
- Trial 3 - Second retry to contacts who didn’t connect
- And so on…
Understanding Conversion Rates
Connected to Conversion Rate = (Converted Calls / Connected Calls) × 100- Shows how effective your agent is at converting people who pick up
- Shows overall campaign effectiveness including non-answers
Each trial only includes contacts who didn’t successfully connect in previous trials.