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What is Call Window?

Call Window allows you to restrict when calls can be triggered by setting a start time and end time. This ensures calls are only made during specific hours, respecting customer time zones and business hours.

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How It Works

When you set a call window:
  • Calls will only trigger within the specified time range
  • Calls attempted outside the window remain queued
  • Queued calls automatically resume when the window opens

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Setting Call Window

  1. Navigate to Ongoing Calls page
  2. Click the Call Window button
  3. Set Start Time (e.g., 09:00 AM)
  4. Set End Time (e.g., 06:00 PM)
  5. Save your settings

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Example

Call Window: 09:00 AM - 06:00 PM

08:30 AM → Calls queued, not triggered
09:00 AM → Calls start triggering
06:00 PM → Calls stop triggering
06:01 PM → New calls queued for next day
Set Call Window to match your target audience’s business hours to improve answer rates and customer experience.