What is Clear User Queue?
Clear User Queue removes all queued calls across all agents in your account. This action permanently deletes all pending calls from the queue.
How It Works
When you clear the user queue:
- All queued calls for all agents are deleted
- The action is irreversible
- Agent status (paused/active) remains unchanged
- New calls can still be added to the queue after clearing
Using Clear User Queue
- Navigate to Ongoing Calls page
- Click Clear all button
- Confirm the action in the modal
- All queued calls across all agents will be removed
When to Use
- Outdated queue - Remove old or expired queued calls
- Campaign change - Clear queue before starting a new campaign
- Data cleanup - Remove calls with invalid or outdated contact information
- Reset state - Start fresh with a clean queue
This action cannot be undone. All queued calls will be permanently deleted across all agents.
Alternative
If you only need to clear calls for a specific agent, use the Clear Agent Queue feature instead.