What is Pause User?
Pause User allows you to pause or resume call processing across all agents at once. This is useful for emergency stops, system maintenance, or when you need to halt all automated calling immediately.How It Works
Pausing User
When you pause the user:- All agents stop processing queued calls
- Queued calls remain in the queue
- Test calls still work (agent testing is not affected)
Resuming User
When you resume the user:- All agents restart processing queued calls
- Calls resume from where they left off
Using Pause/Resume User
- Navigate to Ongoing Calls page
- Click Pause User button (when active)
- Or click Resume User button (when paused)
- Confirm the action in the modal
- All agents will pause/resume immediately
User Status
The user status is displayed at the top of the Ongoing Calls page:| Status | Description |
|---|---|
| User Active (Green) | All agents can process calls normally |
| User Paused (Red) | All agents are paused, no calls being processed |
Test calls triggered from the agent dashboard will still work even when the user is paused.