What are Ongoing Calls?
The Ongoing Calls dashboard allows you to monitor and control call execution across all your agents. You can view queued calls, pause/resume agents, clear queues, and set calling windows to control when calls can be triggered.Features
This section covers the following features:- Call Window - Set time windows when calls can be triggered
- Pause User - Pause/resume all agents at once
- Clear User Queue - Clear all queued calls across all agents
- Pause Agent - Pause/resume specific agents
- Clear Agent Queue - Clear queued calls for specific agents