Post-Call Functions

Overview

Post-call functions execute after AI calls end. They process call data, update systems, and trigger workflows based on call outcomes. Common Use Cases:

Calculate next date of action (NDOA)
Update CRM with call results
Send follow-up emails
Trigger webhooks
Generate reports
Schedule callbacks

Execution Timing

[Call Ends] → [Post-Call Function Executes] → [Results Saved]

Post-call functions run automatically after every call, allowing you to process call data and take action.

Basic Mode

Configure API integrations with JSON parameter mapping.

Configuration Fields

Field	Required	Description
Name	Yes	Function name (no spaces)
API URL	Yes	Endpoint to call (supports variables)
Method	Yes	GET, POST, PUT, or DELETE
Headers	No	Authentication headers
Parameters	Yes	JSON with variable mapping
Condition	Yes	When to trigger this function

URL Variable Mapping

Include variables in URL using double curly braces: Example:

https://api.example.com/leads/{lead_id}/update

Map each variable to call data:

lead_id from call_metadata
call_status from post_call variables

JSON Parameters

Define JSON structure with variables and map each to its source from call metadata or post-call analysis.

Conditional Execution

Control when your post-call function runs by adding conditions. Call Type Filter:

All - Run for all calls (default)
Connected - Only run for connected calls (duration > 0)
Not Connected - Only run for missed/failed calls

Variable Conditions: Add conditions based on call metadata or post-call variables. The function runs only when all conditions match (AND logic). Example Conditions:

Call Metadata: lead_source equals "website"
Post Call Variable: interested equals true
Call Type: Connected only

Use Cases:

Send confirmation email only when confirmation is true
Update CRM only for connected calls
Schedule callback only when interested is true and call was not connected

All conditions must match for the function to execute. This ensures precise control over when your post-call logic runs.

Advanced Mode (JavaScript)

Write custom JavaScript for complex business logic.

Function Signature

All post-call functions must follow this signature:

async function functionName(context) {
    // Your code here
}

Critical Rules:

Must be async function
Takes exactly ONE parameter: context
Returns nothing (void)
ALL variables accessed via context object

Context Object

The context object contains all call data and methods. Available Variables:

// Call metadata (from UI configuration)
context.call_metadata.lead_id
context.call_metadata.name
context.call_metadata.email
// ... any custom fields you defined

// Post-call analysis (from AI)
context.post_call.interested
context.post_call.selected_slot
context.post_call.objections
// ... any AI-extracted data

// Call information
context.call_duration      // seconds
context.hangup_reason      // string
context.user_phone_number
context.agent_phone_number
context.callSid
context.recordingUrl
context.agent              // agent ID
context.userId             // user ID
context.name               // agent name

Mutable Fields (You CAN Modify)

✅ These fields can be updated:

context.conversion_status - Set to true/false for conversion tracking
context.disposition_reason - Update call disposition
context.next_call_scheduled - Boolean flag for scheduling status
context.post_call.* - Add or update any field in post_call object
context.post_call_detail.* - Add details with value + comment format
context.functions_called - Push function execution logs

Example:

context.conversion_status = true;
context.post_call.custom_field = "value";
context.post_call_detail.custom_field = {
    value: "value",
    comment: "Explanation"
};

Read-Only Fields (Do NOT Modify)

🔒 These fields are immutable:

context.agent - Agent ID (immutable)
context.userId - User ID (immutable)
context.call_duration - Call duration in seconds
context.hangup_reason - Hangup reason code
context.call_metadata - Original call metadata (read-only)
context.callSid - Call SID
context.recordingUrl - Call recording URL
context.user_phone_number - Customer phone number
context.agent_phone_number - Agent phone number

Modifying read-only fields may cause unexpected behavior or errors.

Pre-Imported Modules

These modules are available without require(): axios - HTTP requests

const response = await axios.post(url, data);

moment - Date/time manipulation

const now = moment.tz("Asia/Kolkata");

lodash (_) - Utility functions

const unique = _.uniq(array);

Example: Calculate NDOA

async function calculateNDOA(context) {
    const FMT = "YYYY-MM-DDTHH:mm:ss";
    const nowIST = moment.tz("Asia/Kolkata");
    
    // Initialize NDOA
    context.post_call.ndoa = "";
    context.post_call_detail.ndoa = {
        value: "",
        comment: "Next Date of Action calculated"
    };
    
    // Check if call was connected
    const connected = context.call_duration > 0 && 
                     context.hangup_reason !== "VOICEMAIL_DETECTED";
    
    if (connected) {
        if (context.post_call.cancellation || 
            context.post_call.confirmation) {
            // Call resolved - no callback needed
            context.post_call.ndoa = "";
            context.post_call_detail.ndoa = {
                value: "",
                comment: "Call resolved, no ndoa"
            };
        } else {
            // No resolution: schedule 1 hour later
            const ndoaTime = nowIST.clone().add(60, "minutes");
            context.post_call.ndoa = ndoaTime.format(FMT);
            context.post_call_detail.ndoa = {
                value: context.post_call.ndoa,
                comment: "No resolution, scheduling ndoa 1 hour later"
            };
        }
    } else {
        // Not connected: schedule 1.5 hours later
        const ndoaTime = nowIST.clone().add(90, "minutes");
        context.post_call.ndoa = ndoaTime.format(FMT);
        context.post_call_detail.ndoa = {
            value: context.post_call.ndoa,
            comment: "Call not connected, scheduling ndoa 1.5 hours later"
        };
    }
    
    // Log function execution
    context.functions_called.push({
        name: "calculateNDOA",
        parameters: {
            agent: context.agent,
            call_duration: context.call_duration,
            hangup_reason: context.hangup_reason
        },
        success: true,
        response: { ndoa: context.post_call.ndoa },
        timestamp: new Date().toISOString()
    });
}

Making API Calls

try {
    const response = await axios({
        method: 'POST',
        url: 'https://api.example.com/leads/update',
        headers: { 
            'Authorization': 'Bearer TOKEN',
            'Content-Type': 'application/json'
        },
        data: {
            lead_id: context.call_metadata.lead_id,
            call_duration: context.call_duration,
            interested: context.post_call.interested
        },
        timeout: 10000
    });
    
    if (response.status === 200) {
        console.log('API call successful:', response.data);
        context.post_call.crm_updated = true;
    }
} catch (error) {
    console.error('API error:', error.message);
    context.post_call_detail.api_error = {
        value: error.message,
        comment: 'Failed to update CRM'
    };
}

Logging Function Execution

MANDATORY SCHEMA - Only use these 5 fields:

const functionLog = {
    name: "functionName",           // String: Function name
    parameters: { ... },            // Object: Input parameters used
    success: true,                  // Boolean: Whether function succeeded
    response: { ... },              // Any: Response data or error message
    timestamp: new Date().toISOString()  // String: ISO timestamp
};

context.functions_called.push(functionLog);

Do NOT add extra fields like “details”, “result”, “ndoa”, etc. Use only the 5 required fields above.

Example with Error Handling:

const functionLog = {
    name: "updateCRM",
    parameters: { lead_id: context.call_metadata.lead_id },
    success: true,
    response: { message: "CRM updated successfully" },
    timestamp: new Date().toISOString()
};

try {
    // Your logic here
    functionLog.success = true;
    functionLog.response = { updated: true };
} catch (error) {
    functionLog.success = false;
    functionLog.response = error.message;
} finally {
    context.functions_called.push(functionLog);
}

AI Generation

Click “Generate with AI” to create functions using natural language. Example Prompt:

Calculate next date of action based on call outcome.
If confirmed, no callback needed.
Otherwise schedule 2 hours later.

Security Rules

FORBIDDEN:

process.env - No environment variables
process - No process object
require() - Use pre-imported modules only
eval(), Function() - No dynamic code
fs - No filesystem access
child_process - No process execution

Best Practices

Use context object - All variables via context
Set timeouts - 10 seconds max for API calls
Handle errors - Catch and log errors properly
Log execution - Always log to context.functions_called
Document changes - Use post_call_detail with comments
Test thoroughly - Verify with different scenarios

Variable conversion: agent becomes context.agent, call_duration becomes context.call_duration

Getting started

Pricing

Voice AI Agents

Phone Numbers

Calls

Webhooks

Whatsapp (Facebook)

Integrations

Overview

Execution Timing

Basic Mode

Configuration Fields

URL Variable Mapping

JSON Parameters

Conditional Execution

Advanced Mode (JavaScript)

Function Signature

Context Object

Mutable Fields (You CAN Modify)

Read-Only Fields (Do NOT Modify)

Pre-Imported Modules

Example: Calculate NDOA

Making API Calls

Logging Function Execution

AI Generation

Security Rules

Best Practices

Getting started

Pricing

Voice AI Agents

Phone Numbers

Calls

Webhooks

Whatsapp (Facebook)

Integrations

​Overview

​Execution Timing

​Basic Mode

​Configuration Fields

​URL Variable Mapping

​JSON Parameters

​Conditional Execution

​Advanced Mode (JavaScript)

​Function Signature

​Context Object

​Mutable Fields (You CAN Modify)

​Read-Only Fields (Do NOT Modify)

​Pre-Imported Modules

​Example: Calculate NDOA

​Making API Calls

​Logging Function Execution

​AI Generation

​Security Rules

​Best Practices

Overview

Execution Timing

Basic Mode

Configuration Fields

URL Variable Mapping

JSON Parameters

Conditional Execution

Advanced Mode (JavaScript)

Function Signature

Context Object

Mutable Fields (You CAN Modify)

Read-Only Fields (Do NOT Modify)

Pre-Imported Modules

Example: Calculate NDOA

Making API Calls

Logging Function Execution

AI Generation

Security Rules

Best Practices