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AI Auditor automatically reviews your calls. It scores call quality, finds issues, and suggests fixes. You do not need to listen to every call manually. AI Auditor helps your team focus on the calls that need attention.

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What AI Auditor checks

AI Auditor can review:
  • Transcription Quality — whether the caller’s speech was captured correctly.
  • Callflow Adherence — whether the agent followed the expected conversation flow.
  • Function Accuracy — whether functions were used correctly.
  • Postcall Accuracy — whether post-call values were extracted correctly.
  • Customer experience and other rules defined in your Audit Strategy.

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How it works

1

Create an Audit Strategy

Open a voice agent and describe what AI Auditor should check.
2

Choose calls

Use filters to decide which calls are eligible for auditing.
3

Enable and save

Enable the strategy and save it to start automatic auditing.
4

Review results

Open Audit Reports to view scores, issues, and recommended fixes.
AI Auditor reviews calls after a two-hour delay. Each hourly batch covers one hour of calls. For example, a batch created at 11:00 AM contains eligible calls made between 8:00 AM and 9:00 AM.

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Where to find AI Auditor

The product section is called AI Auditor in this guide. In the dashboard, you will see the labels Audit strategy and Audit Reports.

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Before you start

You need:
  • A voice agent.
  • Permission to view or manage auditing.
  • Calls made by the agent.
  • A clear idea of what a good call should look like.
Start with one simple strategy. Add more checks after reviewing the first audit results.