Pending Tasks - CallKaro AI Docs

Findings are only worth as much as the fixes that follow. The Pending Tasks board turns each root cause into a tracked card that moves through your workflow.

The Pending Tasks board

The columns

Column	Meaning
Action Items	New findings, not yet picked up. Cards land here automatically.
In Progress	Someone — or AI FDE — is actively working the change.
Testing in A/B	The fix is live on a split of traffic and being measured.
Live in Prod	Rolled out. May still be mid-split under an A/B rollout.
Done	Complete and verified.
Rejected	Reviewed and deliberately not actioned.

What you can do with a card

Assign it to a team member, or to AI FDE to have the fix implemented automatically.
Choose the target version(s) of the agent the change should be applied to.
Set or adjust severity, and review the estimated metric impact.
Discuss with comments, and attach supporting files.
Drag it between columns, or move it from the details panel.
Create your own cards for work that did not come from an RCA report.
Reject a finding you have judged and decided against.

Assigning a fix

Nothing ships without a human. RCA findings are stored as reports and cards — they are never sent to AI FDE on their own. A fix reaches AI FDE only when a person assigns the card to it. If AI FDE is already working a change on the same agent version, the new fix is queued and sent once the current one is marked Done or Rejected.