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AI FDE can create a new agent or make focused changes to an existing version.

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Create a new agent

Tell AI FDE:
  • The purpose of the agent.
  • The required language.
  • Who the agent will speak to.
  • The information it should collect.
  • The actions it should perform.
  • Any important safety or business rules.
Example:
A successful build creates the agent and saves its first version.

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Update an existing version

Name the agent and version when using the full-page AI FDE. If you open AI FDE inside the Agent Builder, it already receives the current page context. Example:
Say what must stay unchanged. This helps AI FDE make a focused update.

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Translate a version

AI FDE can create another language version and adjust language-related settings. Example:
You can also request several languages:

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Apply one change across languages

Use this when several existing language versions need the same update. Example:
Clearly name the target versions. Do not assume every language version should receive the same change.

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Convert the agent mode

AI FDE can help convert an agent between Basic, Advanced, Multi-Prompt, and Pathway structures. Example:
Use Plan mode for conversions so you can review the new structure first.

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Publish or change status

You can ask AI FDE to publish a specific version or update the agent’s lifecycle status. Examples:
Publishing can affect customer calls. Always name the exact agent, language, and version, and test it before making it live.

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Example prompt template

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After the work completes

Check the result returned by AI FDE, then:
  1. Open the new version.
  2. Review the prompt, flow, functions, variables, and settings.
  3. Run test calls or simulations.
  4. Fix any issue in a new version.
  5. Publish only after testing.

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Secrets and external services

AI FDE uses organization secret names such as x_secrets.CRM_API_KEY; it does not need the credential value in chat. If a required name is not yet in the registry, AI FDE saves it as a non-blocking pending requirement and reports it after saving the version. Add every reported name at Dashboard → Settings → Secrets, or ask your organization admin to update the registry. The affected function or integration will not be ready until its pending secrets are configured. See Secrets for Agents for complete instructions.

Agent Versions

Understand how independent versions support testing and languages.

Basic Mode

Configure the agent in one prompt.

Advanced Mode

Organize instructions in structured fields.

Multi-Prompt Mode

Split a long conversation into capabilities.

Pathway Mode

Build a visual flow with nodes and conditions.

Secrets for Agents

Store and use API keys, tokens, and credentials safely.