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Hands the conversation over to a phone call — immediately, or scheduled — placed by one of your voice agents. This is the bridge between a chat agent and the voice side of the platform.
WhatsApp agents only.

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Fields

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Calling hours

A call is never placed outside this window. Times are in Asia/Kolkata, and the window applies both to immediate calls and to any time the AI schedules explicitly — so a customer asking for “a call at 11pm” cannot pull the agent outside your hours. Use cancel when a late call is worse than no call — a time-sensitive offer that will have expired by morning.
Set the window to your actual business hours and leave it on defer. A callback that arrives next morning is useful; one that rings at midnight costs you the customer.

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Workflow

Optional. Leave it empty to reuse the workflow from this contact’s last call. Setting one here always wins over that.

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Use in follow-ups

Add this function to the Follow-Up Functions list to let an unattended follow-up place a call instead of sending a message. Setting Follow-Up Action to Always schedule a call requires such a function to exist.

Voice agents

The agent that will actually make the call

Follow-ups

Calling instead of messaging when someone goes quiet