- Open the problematic call in Fine Tune Prompt.
- Create a new version of the current version. (Never work directly on the production version.)
- Find the exact part of the transcript where the error happened.
- Understand why the error happened. (It is usually caused by either the call flow or the agent prompt.)
- Write a clear problem statement and ask an LLM (preferably Claude) to find the root cause.
- Apply the fix based on the root cause found.
- Recheck before deploying.
Call Monitoring and Auditing