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This adds an extra language to the agent so it can understand and reply to users who speak a different language than the agent’s main one. It helps avoid misunderstandings and keeps the conversation smooth. Example: if the agent’s main language is English but the user starts speaking Hindi, the agent can switch to Hindi and carry on without any issue. To add a switchable language, you configure:
  • Languages: the language(s) the agent can switch to.
  • When to Switch: instructions telling the agent when to change languages. Example: if the user speaks 3 Hindi words in a row.
  • Message Type While Switching: what the agent says while switching. Static is a custom message you provide; None switches silently, saying nothing.
  • Start Message After Switch: what the agent says after switching. Static is a custom message you provide; Dynamic lets the AI decide based on the conversation context.